Privacy Policy

Version date: 24 September 2026. This policy applies to the Pirento Legal website and service journey and to the limited Pirento One journey for offering eligible Pirento Legal services. It explains Venturecore’s handling of personal data; an engaged independent provider may have a separate notice for its professional work.

1 Who is responsible

Venturecore Solutions Private Limited operates Pirento Legal and Pirento One and is responsible for deciding why and how it processes data for account access, discovery, qualification, order coordination, payment records, customer support, security and its own legal obligations. Its registered-office address for correspondence is C/O Sanjay Kumar, Bhanpur, Mudila Sihari Sardaha, Basti, Uttar Pradesh 272190, India. For privacy questions or requests, write to privacy@pirento.com. Where a named professional services provider independently decides how to perform a regulated service or retain its engagement file, it is responsible for its own notice and obligations for that work.

2 Data and purposes

Information	Why we use it
Contact and account	Name, email, mobile number, login identifiers and authentication events to create an account, verify access, send essential order messages and respond to enquiries.
Service and organisation	Selected service, business name, structure, state, applicant or director details and qualification answers to assess fit, quote scope and manage the requested order.
Documents and case records	Only the proofs, instructions, drafts, signatures, filing references and case messages relevant to the chosen service and professional review.
Payment and support	Order amount, tax and fee components, payment status, invoice and refund references, support tickets and relevant communication history.
Technical and consent	Device/browser and security logs, cookie choices, notices shown and affirmative choices so we can run, protect and troubleshoot the service.

We ask for PAN, Aadhaar-related information, identity or ownership documents only when the specific service or a lawful verification process requires them. We should request a masked copy or a limited verification result where sufficient, and we do not ask customers to send OTPs, passwords or credentials to an adviser. An initial enquiry should not require every possible KYC document.

3 How data reaches us

You may enter details on Pirento Legal, through a permitted Pirento One seller, during an order or support conversation, or by uploading requested documents. We also receive payment status from the configured gateway, service progress from an authorised provider and technical events from our own systems. If a seller submits a lead on your behalf, we should identify that seller and confirm with you before moving beyond an enquiry or sharing documents.

4 Choice and lawful processing

We use personal data for the service or purpose explained where you give informed consent, and for other uses permitted by applicable law. A notice near the form must state the particular data, the service enabled, the recipient where relevant and how to manage the choice. Marketing and unrelated cross-product offers are separate choices, not conditions of buying a legal service. Withdrawal can stop optional future processing; it does not undo completed processing or prevent records still required for a paid order, dispute or legal duty from being retained. We keep a record of the notice and the action taken.

5 Pirento One access

A Pirento One seller may receive the details needed to introduce an approved Legal offer and track the attribution or status permitted by that customer. The seller does not automatically receive identity files, advice, messages, payment credentials or full case contents. Venturecore restricts access by role, customer and order, and a customer-facing case remains with Pirento Legal and its authorised delivery team.

6 Providers and other recipients

For a confirmed service we may share the minimum necessary information with the professional or operational provider identified for that order, for example Zolvit/Vakilsearch only where a current arrangement and the selected service expressly permit it. We also use hosting, authentication, messaging, document storage and payment providers under appropriate controls, and may give information to a regulator or public authority when required for the requested filing or by law. We do not sell customer data or give case documents to a Pirento One seller for unrelated sales. We tell you who will perform the service before material documents are transferred and identify any separate provider terms and privacy notice.

7 Cookies and analytics

Essential session and security technologies keep the account and checkout working. If optional analytics, advertising or similar technologies process identifiable information, we provide a choice appropriate to their purpose and record it. The live cookie list, providers and controls must match the technologies actually deployed; declining optional tracking must not prevent access to a paid service.

8 Protection and access

We apply appropriate measures such as access restrictions, authentication, encryption where suitable, logging, backups and reviews of access to customer files. Only people with a defined task should receive a time-appropriate permission. A professional or processor must follow the safeguards in its agreement. No particular algorithm, protocol, certification or absence of risk is promised by this policy; those claims require current technical evidence.

9 Retention and deletion

We keep enquiry, account, order, financial and case records for the period needed to carry out the stated purpose, resolve a dispute, honour a professional or statutory retention duty and meet an applicable record-keeping requirement. A single period cannot truthfully cover every category. When a period ends, we delete or de-identify the information as appropriate, including with processors. An account-deletion request does not erase a filing, invoice, complaint or other record that law or a live dispute still requires. We will explain a relevant retention reason in response to a request.

10 Your requests and complaints

Write from your account contact to privacy@pirento.com. When applicable, you may seek access to information about processing, correction, completion, updating, erasure, withdrawal, grievance redressal and nomination. We verify identity proportionately and explain any lawful retention. For service complaints use support@pirento.com; we acknowledge within 48 hours and seek resolution within one month where e-commerce rules apply. We will publish a privacy-grievance response period no longer than 90 days once DPDP Rule 14 starts, and identify the Board complaint route when available.

11 Children and cross-border processing

The purchase journey is for adults and authorised business representatives. If a service needs a child’s information, we check guardian authority and applicable verifiable consent before collection; a seller cannot consent for a parent. We review any overseas processing and applicable transfer restrictions and disclose a material provider location. We do not claim India-only hosting.

12 Changes and contact

We will explain a material new purpose before using your data for it and seek a separate choice when required. We preserve the accepted order version. Contact privacy@pirento.com or our address in section 1; service questions go to support@pirento.com.

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